Common questions
I paid for Pro. How do I activate it?
Open HiRes Settings → Pro, then choose Re-verify or enter the email address used at checkout in the purchase recovery field. If activation still fails, contact support with your order reference and extension version. Do not email your full payment details.
Images are missing from a product page
Wait for the listing gallery to finish loading, then open HiRes again. Some marketplaces load images only after you scroll or choose an option. You can also use Settings → Advanced → refresh reading rules. If the issue remains, send the product URL and a screenshot of the panel.
Why are some product fields or SKU combinations blank?
HiRes can only show information the current page exposes. Marketplaces may hide option combinations, prices or media behind a login, regional storefront, verification step or listing-specific interface. The extension leaves unavailable information blank.
My ZIP export did not start
ZIP packaging requires the browser’s download permission. Check the permission prompt, confirm that the selected files are still available, and try again. If it fails again, include your browser name, HiRes version and a screenshot of the error.
Can I use Pro on another device?
Licences can be re-verified from the extension settings. If the new device cannot activate, email support with the purchase email and order reference so we can help.
How do refunds work?
If HiRes does not work for you, contact us within 14 days of purchase with your order reference. We will review and help with the refund request.
Supported marketplaces
HiRes currently recognizes product pages on these marketplaces:
| Marketplace | What may be collected |
|---|---|
| Amazon | Main gallery, option images, detail imagery and videos when exposed by the listing. |
| AliExpress | Product gallery and images associated with visible option values. |
| eBay | Item gallery and structured variation information when available. |
| TikTok Shop | Product and description images plus visible variation labels and option images. |
| Temu | Main gallery, visible options and variant images when the listing exposes them. |
| Etsy | Listing images and visible option choices; exact SKU combinations may not be exposed. |
| Lazada | Product gallery, option images and visible variation information. |
| Walmart | Product images and supported page videos; variation fields depend on the page. |
Coverage can vary by country, page layout, seller listing and login state. HiRes does not bypass access controls or verification screens.
What to include in a support request
- HiRes version: open the extension settings to find it.
- Marketplace and product page URL: link to the page where the issue occurred.
- Expected and actual result: a short description is enough.
- Screenshot: capture the HiRes panel and any error message.
- Order reference: only for purchase or activation issues.
Privacy and your files
Product page data and downloaded files stay in your browser and on your device. HiRes does not receive your product URLs or collected images. Read the full privacy policy.