Marketplace videos are streamed to the player in pieces, which is why right-click finds nothing to save. On a desktop browser, a tool that reads the page can usually pull the underlying video file where the listing exposes one. It works well on Amazon, AliExpress and TikTok Shop. Some videos, app-only clips and certain embedded players, are never exposed as files at all. In HiRes, video download is a Pro feature.
Where listing videos actually live
A product video rarely sits in one obvious place. Depending on the marketplace, it can be hiding in up to three:
- The gallery. The most common spot. The video takes one of the thumbnail slots alongside the photos, often the last one, sometimes marked with a play icon. On TikTok Shop and AliExpress, the gallery video is usually the main demo.
- Content modules below the gallery. On Amazon, brands put video inside A+ modules further down the page: a hero video under the description, comparison blocks, brand story cards. These are separate files from the gallery video and easy to miss completely.
- Review and Q&A uploads. Some listings carry videos posted by buyers. Those belong to the buyers, quality is all over the place, and they are rarely what you want.
Before you download anything, scroll the whole page once and play each video for a couple of seconds. A video that hasn't started playing often hasn't loaded yet, and tools that read the page can only see what has loaded.
Why right-click fails on video
Photos are single files. Your browser downloads the whole JPEG, displays it, and Save Image just copies that finished file to your disk. Video doesn't work like that on modern marketplaces.
To start playback fast, the player streams the video in small segments, a few seconds at a time, and adjusts quality up or down based on your connection. At any moment, your browser holds a buffer of fragments, not a complete file. There is nothing whole for the right-click menu to offer you, so the menu either disappears, saves the poster frame, or saves nothing at all.
A screen recording gets around this, after a fashion. You record your screen while the video plays. What you get is a recording of your screen: the player's pause button if your mouse strays, the resolution of your monitor rather than the source, and no clean copy of the original file. It's fine for a quick internal reference. It's not fine for anything a customer will see.
What to expect on each marketplace
| Marketplace | Where the video sits | Realistic expectation |
|---|---|---|
| Amazon | Gallery slot, plus A+ modules lower down | Usually exposed as a file on desktop. Often 720p or 1080p, depending on the upload. |
| AliExpress | First or last gallery slot | Generally downloadable on desktop. Play it first so it loads. |
| TikTok Shop | Product carousel, sometimes several clips | Desktop web works in supported regions. In the app, expect screenshots and recordings only. |
| eBay | Gallery, on listings that have video at all | Hit and miss. Plenty of listings still have no video. |
| Temu | Gallery slot | Files tend to be short and modest in resolution, because that's what suppliers upload. |
| Etsy | One short listing video slot | Usually a brief silent clip, up to a few seconds of motion rather than a full demo. |
Two patterns hold everywhere. First, desktop beats the app every time: the apps are built to keep you watching, not to hand you files. Second, the ceiling is always the seller's upload. If a supplier shot a shaky 480p clip, that's the best copy in existence.
Doing it with HiRes
HiRes reads the product page you're already on. Open a listing on one of the supported marketplaces, click the HiRes button, and the panel groups what the page exposes: main images, variant images, detail images, and videos where the page exposes them as files. Photos you can save one by one for free. Video downloads sit in Pro, which is $19 once, no subscription. The file goes straight from the marketplace's servers to your Downloads folder, and nothing passes through us.
The honest limits, because there are some. If a marketplace serves a video through a player that never exposes a file, HiRes can't list it, and we'd rather show you nothing than a broken download. App-only listings have to be opened in a desktop browser first. And a video hidden behind a login wall or a regional storefront is only reachable if the page itself will load it for you.
A note on re-uploading videos. Downloading a supplier's video to study the product, check how a mechanism moves, or brief your own shoot is normal research. Publishing that video in your own listing or ads is a different thing: the rights sit with whoever made it. Get a written yes first. Our guide on asking a supplier for images and permission includes the exact wording to use.
Questions people ask
Why won't a product video save when I right-click it?
Most listing videos are streamed, not embedded as a single file. The player pulls the video in small segments and plays them as they arrive, so there is no finished file sitting in the page for the right-click menu to save. What you see in the player is a stream, not a download.
Can I download product videos from the Amazon or TikTok Shop app?
Not as files. The apps are built for watching, and at best you get a screen recording with the app's buttons, your notifications and a lower resolution baked in. For a clean copy, open the same listing in a desktop browser, where the page loads the video in a form tools can read.
What format do downloaded product videos come in?
Usually MP4, because that is what most marketplaces convert uploads into for playback. The resolution matches whatever the seller uploaded and the marketplace kept, which is often 720p or 1080p for recent listings and noticeably less for older ones.
Can I re-upload a supplier's product video to my own listing?
Only with permission. A product video belongs to the brand or whoever produced it, same as a photo. Using it in your own listing or ads without a yes from the owner can get the listing flagged or removed. Downloading a copy to study the product, check angles or brief your own video shoot is normal research work.
Get the video file, not a screen recording
HiRes lists the videos a product page exposes, next to its images, in one panel. Video downloads are part of Pro, $19 once.
Get HiRes for Chrome